Silver Willow Ltd, Nurse Led Complex Case Management, Jersey

When health and care becomes complex, someone needs to take control

Silver Willow provides independent, nurse‒led clinical oversight for individuals and families navigating complex health situations

✔ Collate information, translate and share across all those providing care ✔ Prevent avoidable hospital admissions ✔ Identify risk early ✔ Act as a single point of accountability ✔ Advocate for the person and their family ✔ Ensure the right support and care is in the right place at the right time

How we help

Clinical Oversight - Independent review of health, treatment, and care

Care Co-ordination - Act as a single point of contact for multiple professionals and services

Family Support and Clarity - Clear plans, translation of medical guidance and decision making

Risk Management and Mitigation - Identifying change early and preventing adverse events and deterioration

When you need us

A person’s health is deteriorating and no one is co-ordinating care

Multiple professionals are involved but no one professional is at the centre

You live off-island and are worried about your relative and accountable for the co-ordination of professionals

A recent hospital admission, diagnosis or deterioration has changed everything

You feel something is wrong, are struggling to understand but no one is joining the dots

This is not general co-ordination, this is whole picture clinical risk management and oversight provided by experts in healthcare

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Summary of needs

Why Case Co‒Ordination in Jersey?

01

As health needs are becoming more complex, individuals are increasingly supported by multiple services

Through a structured clinical assessment, we clarify what is required, who needs to be involved, and what matters most to the individual. Our aim is to consolidate input, streamline involvement, and establish or lead on a clear, actionable plan

02

Demand on healthcare services continues to increase. This can lead to delays, gaps in information, and uncertainty in decision-making

Data from Statistics Jersey shows substantial projected increases in chronic conditions that require long-term community and home-based support:

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03

Our Health Services are unique this can result in important information being missed, responsibilities becoming unclear, and decisions needing to be made without a complete understanding. This increases the risk of avoidable deterioration, crisis events, and unnecessary hospital admissions.

Case coordination provides a single point of clinical oversight, ensuring that care is aligned, risks are identified early, and decisions are made with the full picture in mind.